55% Of Brands Ignore Their Customers On Twitter And Facebook [STUDY]

A new study has revealed a shocking disconnect in how businesses are using social media to liaise with customers, respond to feedback and manage complaints.

Almost two in five companies (39 percent) do not track their social media responses at all, and more than half (55 percent) ignore all customer feedback on Twitter and Facebook, largely [...]

http://find-best.biz/2012/05/21/55-of-brands-ignore-their-customers-on-twitter-and-facebook-study/