What Causes Social Media Crises, And How Do They Spread? [INFOGRAPHIC]

Community managers have a great job, interacting with customers and ensuring a brand’s reputation is kept pristine online. However, crises do pop up, and more often than you’d think.

This infographic takes a look at the origin and triggers of 30 major social media crises of 2011, to see if there’s a method to the madness [...]

http://find-best.biz/2012/05/21/what-causes-social-media-crises-and-how-do-they-spread-infographic/