Did you know that 58 percent of Twitter users who have tweeted about a bad brand or product experience never receive a response from the offending company?
Social media has changed many things, but it’s perhaps in the field of customer service that the greatest strides have been made. Users are empowered with their own voice, [...]
http://find-best.biz/2012/07/06/social-customer-service-the-next-competitive-battleground-infographic/ [tags ]
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